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Refund policy

This policy explains eligibility, deadlines, shipping costs, discreet packaging and refund handling for The Jewelry Studio purchases.

Effective October 22, 2026. These terms apply from publication. The terms disclosed for an earlier purchase, and any more protective rights you have under applicable law, remain available to you.

Custom-design service amendment: The custom-design service provisions take effect only upon their publication and apply to new design-service agreements made on or after that publication date. They do not change earlier agreements or reduce any rights preserved by applicable law.

At a glance

  • 30 days after delivery to request a return of eligible standard jewelry, including discounted items.
  • No restocking fee and no processing deductions.
  • Request first: email support@thejewelrystudio.us for authorization and insured shipping instructions before sending anything.
  • Custom and personalized pieces are final sale for change of mind only when that was clearly agreed before purchase.
  • Refunds for ordinary returned jewelry go to your original payment method: inspection within 5 business days of receipt, refund started within 5 more.
  • The $350 USD custom-design service fee is credited toward the same project’s jewelry total. It is refundable before authorized design work begins; afterward, only the earned fee for authorized work is retained. Properly completed agreed design work is not refundable merely because you change your mind, subject to applicable rights. A design-service refund does not require a physical return.

1. 30-day returns for standard jewelry

You may request a change-of-mind return of eligible standard jewelry within 30 calendar days after delivery. Standard jewelry purchased at a discount is eligible on the same terms; the refund is based on the amount actually paid. We do not sell jewelry on an “as-is” basis under this policy. There is no restocking or TJS return-processing fee.

2. Condition and purchase verification

Standard items must be unworn, unused and unaltered, with their included components and any supplied tags, reports, certificates, accessories and gifts. Briefly trying on jewelry carefully is permitted if it leaves no wear or damage. Keep the original jewelry packaging.

Provide an order number, receipt or other information that lets us verify the purchase; a missing paper receipt does not automatically prevent a return. We cannot approve a voluntary return if we cannot verify that the item was purchased from TJS. If packaging or documents are missing, contact us before shipping. We will explain any issue; we will not impose an undisclosed deduction.

3. Custom and personalized orders

Custom-made, bespoke, special-order and personalized jewelry, including jewelry engraved to your instructions, is final sale for change-of-mind returns only when that status was clearly disclosed and agreed before purchase. Choosing an ordinarily offered size, metal or center diamond for a catalog design does not, by itself, make the order custom. TJS cannot unilaterally add a custom designation after purchase to remove a return right.

If you later request engraving or another personalization, any change to voluntary return eligibility requires your separate express written agreement before that work begins. The separate cancellation rules appear in our Terms & Conditions.

Custom-design services and the deposit

Our custom-design service fee is $350 USD per project. The design deposit is an advance payment of that fee for separately agreed design services. Before you pay, your written proposal or authenticated order identifies the project, the design work included, any applicable tax and when you authorize that work to begin. Additional work or charges require your agreement before that work is performed.

Paying the design deposit authorizes only the design work you have agreed to. It does not authorize jewelry production or require you to purchase jewelry.

  • If you purchase custom jewelry for the same project, every dollar of the design deposit that remains paid to TJS is credited toward the final agreed jewelry total. The final written order shows that total, the deposit credit and the remaining balance, so the deposit is not charged again on top of the agreed total.
  • If you cancel before authorized design work begins, we refund the design deposit in full.
  • If you cancel or choose not to purchase jewelry after authorized design work begins, we retain only the reasonable portion of the $350 design fee earned for authorized design work actually performed within the agreed scope and refund any unearned remainder. Payment or the start of work alone does not make the entire fee earned. If we properly complete the agreed design services, the $350 earned design fee is non-refundable for a change of mind, including deciding not to buy jewelry or simply disliking a design that meets the agreed brief. This does not limit remedies for design services not provided as agreed or any rights required by applicable law.
  • If TJS does not provide the design services as agreed, we refund any unearned amount and provide any further refund or other remedy required by applicable law. Calling a payment a deposit or design fee does not waive your rights for nonperformance, unauthorized work or material misdescription.

To cancel design work or request a design-service refund, email support@thejewelrystudio.us with the project or payment reference. We explain any amount retained by reference to the agreed scope and authorized work performed. No physical jewelry return or return inspection is required for a design-service refund. Refunds go to the original payment method unless you agree to another lawful method or the law requires otherwise, within any applicable legal deadline.

4. Request authorization before returning

Email support@thejewelrystudio.us with your order number or other purchase details. You may share a reason, but a reason is not required for an eligible change-of-mind return. A timely request preserves your 30-day eligibility while we provide authorization and instructions.

  • We will provide the correct return destination, authorization and secure shipping instructions. Do not send jewelry to a correspondence address or an address from an older document.
  • Dispatch an approved change-of-mind return within 14 calendar days after we provide complete return instructions, unless we agree to an extension in writing.
  • Delays caused by TJS will not shorten your deadline. Contact us if a website problem prevents a timely request.

5. Return shipping costs and insurance

For a change-of-mind return, you pay the carrier directly for the TJS-authorized shipping service and insurance covering the full invoice value of the returned items. This is the carrier’s quoted charge, not a fee collected or deducted by TJS. Obtain and review that quote before shipping. We will help identify an appropriate insured method; do not send valuable jewelry using a service that excludes it from coverage.

TJS pays reasonable authorized return-shipping and insurance costs when goods are defective, damaged on delivery, incorrect or materially misdescribed, subject to applicable rights and the circumstances.

6. Discreet, secure packaging

  • Use a plain, unbranded, sturdy outer shipping box, securely sealed, with the jewelry protected inside its original inner box where available.
  • Include the supplied reports, certificates, accessories and any applicable gifts.
  • Do not display jewelry, diamond or TJS branding on the outer parcel.
  • Follow the exact recipient details and label supplied with your authorization; make all declarations required by the carrier and insurer truthfully.
  • Use tracking and delivery confirmation as instructed and keep your receipt.

If original packaging is unavailable, ask us for safe alternatives. Packaging requirements do not remove mandatory consumer remedies.

7. Inspection and refunds

For an ordinary returned item, we will inspect and communicate the outcome within five business days after receipt. For an approved return, we will initiate the refund within five further business days. If there is a specific concern, we will explain it promptly rather than hold the request indefinitely.

Refunds go to the original payment method unless you agree to another lawful method or the law requires otherwise. Your bank or provider may take additional time to post the credit. Business days here mean Monday to Friday, excluding U.S. federal holidays.

8. What is refunded

  • For an eligible standard return, we refund the price actually paid for the returned item and attributable sales tax.
  • For a full-order return, we also refund original delivery charges paid to TJS; for a partial return, we refund the portion of any original delivery charge specifically allocated to the returned item.
  • We do not deduct restocking, handling or payment-processing fees.
  • Customer-paid change-of-mind return shipping is not reimbursed.

Seller-error and other legally required refunds follow the applicable remedy, which may require additional reimbursement.

9. Faulty items, shipping delays and legal rights

Please tell us promptly about a defect, damage, wrong item or material mismatch with the description so we can investigate and provide the appropriate remedy. The 30-day voluntary-return deadline, custom final-sale rule and packaging conditions do not limit rights that applicable law preserves.

Refunds for canceled, delayed or unshipped orders are not subject to our ordinary inspection timetable: we initiate them within seven working days after the right to a prompt refund arises under the FTC Mail, Internet, or Telephone Order Merchandise Rule, or sooner when required. A return authorization process must not prevent a statutory remedy.

10. Exchanges and policy copies

Contact us to discuss an exchange. We will confirm availability and any price difference before you agree; no substitute is sent without your consent. You may request a written copy of this policy at support@thejewelrystudio.us.