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Shipping policy

This page explains where we deliver, how shipping estimates work and what happens if a shipment is delayed or has a problem. It repeats the shipping sections of our Terms & Conditions.

Effective October 22, 2026. These terms apply from publication. The terms disclosed for an earlier purchase, and any more protective rights you have under applicable law, remain available to you.

At a glance

  • Delivery to U.S. addresses only. International delivery is not offered.
  • Delivery charges and any address restrictions are shown before payment.
  • Every order gets its own shipment estimate, with production and carrier transit shown separately.
  • Questions: support@thejewelrystudio.us

U.S.-only shipping and delivery

Delivery is available only to U.S. addresses for which the order process offers a delivery service. International delivery is not offered. The delivery charge and any address restrictions must be disclosed before payment.

We provide an order-specific shipment estimate and distinguish production or preparation from carrier transit. Do not rely on a general production estimate as a guaranteed arrival date. For custom work, the written order identifies the approved specifications, production start conditions and shipment estimate. We will not take payment on an unsupported shipment promise.

Shipment delays, cancellations and refunds

We must have a reasonable basis for an advertised shipping time. If no shipping time is stated, the FTC rule generally requires a reasonable basis to ship within 30 days after receipt of a properly completed order. If we cannot ship by the applicable deadline, we will provide the required delay notice and cancellation option, obtain any required consent to further delay, or cancel and promptly refund. These protections also apply to custom orders. Refunds due under that rule are initiated within seven working days after the right arises, or sooner if required; a separate return-inspection timetable does not extend this deadline.

Delivery problems

Keep your tracking details and tell us promptly about a missing, damaged or incorrect shipment. We will work with you and the carrier to investigate and provide the remedy required by the order and applicable law. A carrier scan, signature request or insurance claim does not by itself eliminate your consumer rights or automatically transfer all delivery risk to you. Do not send a return until we provide the correct instructions.

Returns

See our Returns & Refunds Policy for the 30-day return window, authorization, insured return shipping and refund timing.